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The challenge
IT leaders in this fluctuating and competitive economy need to
frequently plan new services, integrate new services with
existing ones, secure the corporate assets and administer all of
the above successfully. Decisions have to be made quickly and
often without preparation - a daunting task especially given the
complex IT system of today. Small to Medium businesses (SMBs)
and developing countries face additional challenges due to the
lack of in-hour expertise and absence of quality consulting
services at reasonable rates. Unique automated approaches are
needed that play the dual roles of a) educating the users on the
complex issues of IT planning, integration, security and
administration in the digital age and b) solving real life
industry segments.
The
Research Approach
Our research has concentrated on automation of consulting
practices because good consultants play dual roles of problem
solvers as well as educators. The main output of this research
is an innovative Computer Aided Consulting for IT (CACIT)
environment that has been developed by analyzing consulting
practices (including our own) and utilizing the latest thinking
in th field. CACIT (pronounced as kassit), displayed in the
figure, currently consists of:
An intelligent decision support system called PISA that
uses patterns to quickly build real life business scenarios and
then guides that user through IT planning, integration, security
and administration tasks.
Computer Aided Strategic Planner (STRAP): The main
purpose is to enable governments develop strategic ICT plans
quickly and effectively in global settings. STRAP is a main
component of the United Nation GAID (Global ICT for Development)
initiative.
A comprehensive knowledge portal for entrepreneurship, called
GEZA, that provides a set of knowledge services ranging from
starting a business to international partnership and outsourcing
opportunities.
A powerful industry pattern repository called PARIS that
houses business patterns for more than 20 industry segments
including healthcare, transportation, retail, telecom and
manufacturing.
instead of several disconnected tools that address parts of the
problem, CACIT captures the complex interdependencies between
the business and technology building blocks of real life
situations. The users can directly invoke the needed CACIT
services or access them through business games and simulation
supported by educational materials (i.e., textbooks and
courseware).
Main Results
PiSA, GEZA and PARIS collectively are being used for educational
as well as consulting services. Specifically:
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Use in consulting practices: CACIT has produced an
interesting consulting service that can deliver high quality
consultation at low costs to businesses located anywhere in
the world, including developing countries. This service can
also be used by consultants to remotely offer consultations
to any customer anywhere in the world without leaving their
desks.
More details
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Educating IT Leaders: CACIT services have been used
to support university and corporate training courses in
strategic IT planning, enterprise architectures and
integration, SOA, business modeling and entrepreneurship.
Results have shown that these tools greatly help in teaching
difficult to explain concepts in difficult to teach courses.
More details
Encouraged by our progress (we are working with the United
Nations to use CACIT to educate IT leaders in developing
countries, we have industrial users and our research has been
published in refereed journals), we are aggressively adding more
capabilities to the computer aided consulting services. We are
also forming partnerships with universities and enterprises
around the globe, offering more courses through these services
and developing business games and simulations. Our long range
goal is to form a powerful computer aided consulting institute
that can be used in developing as well as developed countries.
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